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A regulated Level 3 award developing practical mediation skills for resolving conflict in health and social care settings, promoting positive outcomes for individuals, families, and teams.
The NOCN Level 3 Award in Mediation Skills is an Ofqual regulated qualification that develops the knowledge and practical skills required to mediate effectively in health and social care environments. Conflict is a common feature of care settings, whether between individuals receiving support and their families, between staff members, or between service users. This award covers the principles of mediation, conflict theory, communication and negotiation techniques, the mediation process, and the ethical and legal considerations of mediation practice. It is ideal for managers, senior practitioners, and anyone who needs to resolve disputes and facilitate constructive conversations in a professional capacity. The course emphasises impartiality, empowerment, and achieving sustainable, mutually acceptable outcomes.
Key learning areas and outcomes for this qualification.
Understanding what mediation is, when it is appropriate, and the role and qualities of an effective mediator.
Understanding the causes and dynamics of conflict, conflict escalation, and conflict resolution models.
Active listening, reframing, summarising, and negotiation techniques for facilitating constructive dialogue.
The stages of mediation, from preparation and opening through exploration, negotiation, and agreement.
Maintaining neutrality, managing power imbalances, confidentiality, and the ethical obligations of a mediator.
Applying mediation skills in care settings, including family disputes, staff conflicts, and service user disagreements.
Everything you need to know about the training.
| Qualification | NOCN Level 3 Award in Mediation Skills |
| Awarding Body | NOCN (National Open College Network), Ofqual regulated |
| Level | Level 3 |
| Credit Value | Regulated units contributing to RQF credits |
| Duration | Two days (12 hours) |
| Delivery Method | Face to face at our Cheadle Training Centre, at your premises, or online via Zoom |
| Assessment | Practical mediation observation and short written reflection |
| Certification | NOCN Level 3 Award from an Ofqual recognised awarding body |
| Refresher | Refresher recommended every 2 to 3 years |
| Price | From £195 per person (group discounts available for 5 or more learners) |
| Synergy Member Price | From £175 per person |
| Booking | Book This Course |
Choose the delivery method that works best for your team.
Attend our training centre in Cheadle, Staffordshire. All training materials provided. Ideal for individual learners and small groups.
We deliver the full course at your workplace, tailored to your care setting. We bring all required materials. Ideal for groups of 5 or more.
Live trainer-led sessions via Zoom for theory-based learning. Flexible for shift workers and remote teams. Practical assessment arranged separately where required.
Book your place on an upcoming session. Spaces are limited.
Don't see a suitable date? Contact us to arrange on-site training at your premises.
Develop your specialist skills and deliver better care with our regulated qualification.
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