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The same powerful care management system, now fully hosted and managed by Caring Alliance. No servers, no updates, no technical headaches. Just log in and run your care service.
Care Service Manager Cloud takes everything from our self-hosted Care Service Manager system and wraps it in a fully managed service. We handle the hosting, the security, the updates, and the backups. You and your team just log in through your browser and get on with running your care service.
It's the same software, with the same three portals, the same features, and the same front-end-only interface. The difference is that we take care of the technical side, so you don't need your own hosting, your own IT support, or your own WordPress expertise. If you want the power of Care Service Manager without the technical overhead, this is the option for you.
Grounded in the social model of care and human rights-based practice, the system supports strength-based, person-centred approaches throughout. It is designed to help you deliver better care, not just tick compliance boxes.
Same software, two ways to run it. Here is how they compare.
| Feature | Care Service Manager Cloud | Self-Hosted (Plugin) |
|---|---|---|
| Pricing Model | Monthly subscription, tiered by service size | One-off payment, yours forever |
| Hosting | Hosted and managed by Caring Alliance | You provide your own WordPress hosting |
| Setup | We set everything up; you just log in | We install on your hosting and configure |
| Updates | Automatic, applied by us with zero downtime | You apply updates when convenient |
| Backups | Daily automated backups, stored securely | You set up your own backup solution |
| Security | SSL, firewall, and malware monitoring included | You manage your own security configuration |
| Support | Priority email and phone support included | Support during implementation; ongoing ad hoc |
| Data Ownership | Your data; exportable anytime; GDPR compliant | Your data on your server; full ownership |
| Best For | Providers who want zero technical overhead | Providers with hosting who want full control |
Everything you need to run your care service, with none of the technical burden.
Your system runs on our secure UK-based hosting infrastructure. No server to buy, no hosting to configure, no SSL certificates to renew. We handle all of it.
Access your system at a URL like youragency.careservicemanager.uk, or use your own domain. Your staff and managers log in through a branded portal that looks like yours, not ours.
Whenever we release new features, security patches, or regulatory updates, we apply them automatically with zero downtime. Your system is always running the latest version.
Your data is backed up automatically every single day to secure offsite storage. If anything goes wrong, we can restore your system to the previous day's state in minutes.
SSL encryption, web application firewall, malware scanning, and 24/7 uptime monitoring. Your care data is protected to enterprise standards.
Email and phone support from our UK-based team. We understand care, not just software. Typical response time within 4 hours during business hours.
We set up your system, migrate your existing data, train your staff, and support you through go-live. All included in your first month's subscription.
Your data belongs to you. Export your care records, staff data, and payroll information at any time. No lock-in, no exit fees, no holding your data hostage.
You get the full feature set. Nothing is held back for a higher tier.
The public Access Portal, the ten-tab Staff Portal, and the eleven-tab Management Portal, all running from the front end. No WordPress admin access needed.
Twelve staff roles, rotas, day diaries, leave and absences, supervision, appraisals, and training records. Everything your team needs in one place.
A three-step job application wizard and a structured referral form, both feeding into admin pipelines from New through to Service Active.
An interactive SVG body map with eight injury types, incident reporting, and admin review. Built for accurate, fast safeguarding documentation.
Full HMRC RTI payroll: PAYE, National Insurance, pension auto-enrolment, FPS and EPS submissions, in-browser PDF payslips, P60s, and P45s.
Visit check-in and check-out with GPS geofencing, task and wellbeing tracking, and care diary documentation. Evidenced care delivery in real time.
A CQC framework audit tool with five key questions, quality statements, ratings, and compliance statuses. Inspection-ready documentation at your fingertips.
Sequential invoice numbering, auto-calculated from shift data, with in-browser PDF invoices. Get paid faster with professional, automated billing.
Tiered by the size of your service. No per-user fees, no hidden costs. Cancel anytime.
For start-up agencies and small services
For growing agencies with active rotas
For established agencies with payroll needs
All prices exclude VAT. Synergy members receive a 10% discount on all tiers. Setup and data migration included in your first month. No long-term contract; cancel with 30 days' notice.
From sign-up to go-live in five simple steps.
Select the tier that matches your service size. Not sure which one fits? Contact us and we will help you choose based on your staff numbers and service users.
We provision your hosted environment, configure your subdomain or custom domain, and set up your staff roles and permissions. Usually completed within 48 hours.
Send us your existing staff, service user, and care data in whatever format you have. We migrate it into Care Service Manager, ready for go-live.
We train your management team and care staff on how to use the system. Training is delivered remotely or in person at our Cheadle training centre. Included in your first month.
Your team starts using Care Service Manager Cloud. We are on hand for the first week to answer questions and smooth out any issues. After that, ongoing support is included in your subscription.
We handle updates, backups, security, and monitoring. You focus on care. If you need help, just contact our support team. If you want to upgrade or downgrade your plan, you can do so at any time.
We take data protection seriously. Here is how we keep your information secure.
Your data is stored on secure servers in UK data centres. It never leaves the UK. This matters for GDPR compliance and for your peace of mind.
Data is encrypted in transit (SSL/TLS) and at rest. Only authorised users with the right role permissions can access care records, staff data, or payroll information.
The system includes audit trails, consent management, and data retention controls. We act as your data processor under a clear Data Processing Agreement.
No lock-in. Export all your data at any time. If you decide to move to the self-hosted version or another system entirely, we will help you extract everything. No exit fees.
The questions we hear most often about Care Service Manager Cloud.
Yes, exactly the same software with the same features. The only difference is that we host it, manage it, and support it for you, instead of you running it on your own server.
Yes. If you decide you want full control and the one-off payment model, we can help you migrate from Cloud to the self-hosted plugin version. We will export your data and set up the plugin on your own hosting.
Absolutely. If you are running the self-hosted version and want us to take over the technical side, we can migrate your system to our cloud hosting with minimal downtime.
You can export all your data before you leave. We provide a full data export in a structured format. After cancellation, we retain your data for 30 days in case you change your mind, then permanently delete it.
None at all. If you can use a web browser, you can use Care Service Manager Cloud. We handle all the technical side. Your staff and managers access the system through a simple web interface.
No. You pay monthly and can cancel with 30 days' notice. We believe you should stay because the software works for you, not because you are locked in.
Yes. By default, your system is hosted at a subdomain like youragency.careservicemanager.uk. If you prefer, we can set it up on your own domain, such as care.youragency.co.uk, at no extra cost.
You can upgrade to the next tier at any time. The price difference is prorated for the remaining billing period, so you only pay for what you use.
Get in touch to discuss your needs, see a demo, or start your subscription. We will help you choose the right tier and get you up and running quickly.
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