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A Level 3 short course on understanding and supporting behaviours that challenge, with practical strategies for creating positive care environments.
Our Behaviour Management Course is a Level 3 short course that helps care workers and support staff understand the function of behaviours that challenge and develop positive, proactive strategies to support individuals. The course focuses on understanding the person behind the behaviour, identifying triggers, and creating supportive environments that reduce distress.
Grounded in the social model of care and human rights-based practice, the training emphasises strength-based, person-centred approaches that look beyond the behaviour to understand the unmet need and the communication behind it. Staff learn that behaviours that challenge are often expressions of distress, and that the right response starts with listening.
Key topics and learning outcomes for this course.
Exploring the causes and functions of behaviours that challenge, including communication, sensory, and environmental factors.
Applying proactive, reactive, and preventative strategies within a positive behaviour support framework.
Practical verbal and non-verbal de-escalation strategies to reduce distress and risk.
Recognising early warning signs and identifying environmental and emotional triggers.
Supporting individuals after incidents and using restorative approaches to rebuild relationships.
Supporting staff wellbeing after challenging incidents and building resilient teams.
Everything you need to know about the training.
| Duration | One day (6 hours) |
| Delivery Method | Face to face at our Cheadle Training Centre, at your premises, or online via Zoom |
| Assessment | Ongoing assessment throughout the session; no formal exam |
| Certification | Level 3 certificate of completion and RQF credit certificate from an Ofqual recognised awarding body |
| Refresher | Annual refresher recommended |
| Price | From £75 per person (group discounts available for 5 or more learners) |
| Synergy Member Price | From £68 per person |
| Booking | Book This Course |
Choose the delivery method that works best for your team.
Attend our training centre in Cheadle, Staffordshire. All training materials provided. Ideal for individual learners and small groups.
We deliver the full course at your workplace, tailored to your care setting. We bring all required materials. Ideal for groups of 5 or more.
Live trainer-led sessions via Zoom for theory-based learning. Flexible for shift workers and remote teams. Practical assessment arranged separately where required.
Book your place on an upcoming session. Spaces are limited.
Don't see a suitable date? Contact us to arrange on-site training at your premises.
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