Key Working in a Children’s Home

14 September 2026 · admin · 1 min read

This course is grounded in the Children’s Homes (England) Regulations 2015, and specifically in the three Quality Standards key working most directly gives practical expression to: the Quality and Purpose of Care standard, the Children’s Views, Wishes and Feelings standard, and the Positive Relationships standard.

Key working sits at the genuine heart of good residential child care — it is the named, consistent relationship through which a child comes to know that one specific adult genuinely knows them, holds their history, and represents them. Written for registered managers and residential care staff, this course covers across eighteen lessons the legal and quality standards framework, becoming a key worker, getting to know a child genuinely, the Placement Plan, structuring key work sessions, building trust, multi-agency co-ordination, advocacy, siblings and family contact, identity, honest recording, recognising performative versus genuine practice, transitions, leaving care, difficult relationships, and supervision and support for key workers themselves.

Course Content

  1. Welcome: One Consistent Person Who Genuinely Knows This Child
  2. The Legal and Quality Standards Framework for Key Working
  3. Becoming a Key Worker: Matching, Consistency and the Child’s Own Voice
  4. Getting to Know the Child Genuinely: History, File and Identity
  5. The Placement Plan: The Key Worker as Day-to-Day Translator
  6. Structuring Key Work Sessions Well
  7. Building Trust: Consistency, Honesty and Small Promises Kept
  8. The Key Worker as Multi-Agency Co-ordinator
  9. Advocacy: Representing Wishes and Feelings Genuinely
  10. Key Work, Siblings and Family Contact
  11. Key Work and Identity: Culture, Faith, Sexuality and Gender
  12. Recording Key Work: Honest, Specific and Genuinely Useful
  13. Moving Beyond Tick-Box: Recognising Performative Versus Genuine Practice
  14. Key Work During Transitions and Placement Moves
  15. Key Work and Leaving Care
  16. When the Relationship Is Hard: Boundaries, Rupture and Repair
  17. Supervision and Support for Key Workers
  18. Course Summary: One Genuine, Consistent Relationship

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