Independent Impartial Care Provider Support Service
Our Independent, Impartial Care Provider Support Service is designed to assisting organisations meet CQC safer recruitment practices and meeting fit person requirements. The CQC requires you to make a statement regarding the fitness of the Nominated individual on the provider application form. You are also expected to demonstrate how you have recruited safely, directors, nominated individuals and registered managers on the "Additional information for providers of personal care" form . This is where Caring Alliance comes in to ensure you demonstrate how your care organisation safeguards individuals and meets regulatory compliance.
Meeting CQC Regulation 4 or 5 and 6 is an essential step when it comes to promoting transparency and integrity of your care service. One of the key considerations in this context is the importance of ensuring there are no shadow directors involved in the management or operation of such services. Shadow directors, defined as individuals who exert control or influence over a company without being formally appointed to its board, can undermine both accountability and responsibility.
Caring Alliance will support you to maintain clear governance structures and ensuring that all decision-makers are properly identified and accountable.
How we provide an independent and impartial service for your CQC registration?
We support your organisation by conducting thorough audits of your recruitment processes, ensuring that all necessary checks such as Disclosure and Barring Service (DBS) verifications, reference validations, and right-to-work documentation are meticulously completed. Our team provides detailed feedback on each stage, highlighting areas for improvement and offering practical guidance tailored to your operational context.
Our Care Provider Support Service is designed to ensure the smooth and effective recruitment of key personnel, such as directors, registered managers, and nominated individuals, particularly in instances where these roles are fulfilled by the same person. Practical examples of this support include interviewing your directors, nominated individual and registered manager as part of safer recruitment and fit-person checks.
We also offer tailored guidance on regulatory requirements for each position, assisting with the preparation of comprehensive job descriptions that reflect both overlapping and distinct responsibilities, and providing best practice interview frameworks to ensure compliance with CQC standards.
Mentorship and Training for Safer Recruitment
We will also facilitate mentorship for individuals newly appointed to multiple roles within an organisation. This includes arranging shadowing opportunities with experienced professionals and delivering bespoke training sessions focused on governance, leadership, and quality assurance.
Caring Alliance will also provide training for your HR teams on best practices in safer recruitment. This includes guidance on interview techniques designed to assess candidate suitability beyond qualifications alone, ensuring a robust approach to meeting fit person requirements.
External Complaints Management
Our External complaints’ management is essential when there is a conflict of interest or when the same individual holds multiple key roles, such as being the director, nominated individual, or registered manager. In such scenarios, relying solely on internal mechanisms may compromise objectivity and undermine trust in the complaints process.
Our external complaints management service provides an impartial avenue for your service users and staff to raise concerns. By involving an independent third party, your organisations can ensure that all complaints are handled transparently and fairly. This approach not only safeguards against potential bias but also demonstrates a commitment to accountability and good governance. It reassures stakeholders that their voices will be heard without prejudice, even in situations where internal boundaries may be blurred due to overlapping responsibilities.
Why Choose Caring Alliance?
We have experience and qualifications of being directors, nominated individuals, registered managers and trainers of care services. Confidentiality is at the heart of our service with our robust governance central to the ethos of our Independent, Impartial Care Provider Support Service. To address conflicts of interest, we have implemented a comprehensive set of policies and procedures. For example, all staff members are required to declare any personal or professional interests that may influence their decision-making processes. These declarations are reviewed regularly by a quality assurance team to ensure transparency.
Our organisation maintains a clear separation between our different services. Being a customer does not mean we will take a blind eye regarding issues of concern. Our service provision and assessment functions. Our structural division of services, audits by our quality assurance team prevents undue influence and upholds the integrity of our support services.