Terms and Conditions

Last updated: 6 August 2026

Welcome to Caring Alliance Ltd. These Terms and Conditions ("Terms") govern your use of our website, services, and membership programme. By accessing our website, contacting us, or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

• "Caring Alliance", "we", "us", or "our" refers to Caring Alliance Ltd, a company registered in England and Wales.
• "You" or "User" refers to any individual or organisation accessing our website or using our services.
• "Services" refers to the consultancy, training, mentoring, compliance support, business development, and membership services we provide.
• "Membership" refers to our Ally membership programme (£8.99/month).
• "Website" refers to caringalliance.co.uk.

2. Company Information

Caring Alliance Ltd is a registered company based at:

3. Use of Our Website

3.1 Permitted Use

You may use our website for lawful purposes only. You agree to:

• Provide accurate and truthful information when contacting us or registering for services.
• Respect intellectual property rights, including content, logos, and branding.
• Not attempt to gain unauthorised access to any part of our website or systems.
• Not use our website to send unsolicited communications or engage in fraudulent activity.
• Not reproduce, distribute, or publish content from our website without prior written permission.

3.2 Prohibited Use

You must not:

• Use our website in any way that breaches applicable UK law or regulations.
• Attempt to damage, disrupt, or impair the functionality of our website.
• Use our website to transmit viruses, malware, or other harmful code.
• Scrape, copy, or systematically extract data from our website without consent.
• Impersonate another person or misrepresent your affiliation with an organisation.

4. Our Services

4.1 Consultancy and Support Services

We provide a range of consultancy, mentoring, training, and compliance support services to care providers and care workers. The specific scope, deliverables, and fees for these services will be agreed in writing before work commences.

4.2 Training Services

Our training courses are designed to support care sector professionals. Course content, schedules, and pricing are subject to change. Bookings are confirmed upon receipt of payment or a signed agreement. We reserve the right to reschedule or cancel courses where necessary, in which case a full refund or alternative date will be offered.

4.3 Service Availability

We aim to provide services during our office hours (Monday to Friday, 9:30am to 4:00pm). Outside these hours, support is limited to membership queries via our online platform. We are closed during weekends and bank holidays.

5. Membership (Ally)

5.1 Subscription Terms

The Ally membership is a monthly subscription service priced at £8.99 per month. By subscribing, you agree to:

• Pay the monthly subscription fee via the payment method you select at registration.
• Provide accurate billing information and keep it up to date.
• Authorise us to charge the monthly fee until you cancel your membership.

5.2 Cancellation

You may cancel your membership at any time. There is no long-term contract. Cancellation takes effect from the next billing cycle. To cancel, please contact us at contact@caringalliance.co.uk or call 0330 043 8865.

5.3 Membership Benefits

Membership benefits include access to online advice, CPD resources, compliance support, networking opportunities, and discounts on premium services. The specific benefits offered may change over time. We reserve the right to add, modify, or remove benefits with reasonable notice.

5.4 Refunds

Membership fees are non-refundable except where required by law. If you cancel mid-cycle, you retain access to membership benefits until the end of the current billing period.

6. Bookings and Payments

6.1 Quotes and Pricing

All quotes for consultancy, training, and other bespoke services are valid for 30 days from the date issued. Prices are subject to change without notice. Quoted prices exclude VAT unless otherwise stated.

6.2 Payment Terms

Unless otherwise agreed in writing, invoices are due within 30 days of issue. We reserve the right to suspend or withhold services where invoices remain unpaid beyond the agreed terms.

6.3 Cancellation of Booked Services

If you need to cancel a booked service, please notify us as soon as possible. Cancellation charges may apply as follows:

• More than 14 days' notice: no charge.
• 7 to 14 days' notice: 50% of the agreed fee.
• Less than 7 days' notice: 100% of the agreed fee.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, training materials, and downloadable resources, is the intellectual property of Caring Alliance Ltd unless otherwise stated. You may not:

• Reproduce, republish, or distribute our content without written permission.
• Use our branding, logo, or name in a way that implies endorsement without consent.
• Modify, adapt, or create derivative works from our content.
• Sell or commercially exploit any content obtained from our website or services.

Training materials provided to clients are licensed for internal use only and may not be shared with or sold to third parties.

8. Disclaimer

Our website and services are provided on an "as is" basis. While we strive to ensure that all information is accurate and up to date, we make no warranties or representations, express or implied, about:

• The completeness or accuracy of information on our website.
• The suitability of our advice for your specific circumstances.
• That our website will be uninterrupted or error-free.

Our guidance and consultancy services are intended to support your compliance and development. However, ultimate responsibility for regulatory compliance rests with you as the registered provider or individual. We recommend seeking independent legal advice where appropriate.

9. Limitation of Liability

To the fullest extent permitted by law, Caring Alliance Ltd shall not be liable for:

• Any indirect, incidental, or consequential losses arising from your use of our website or services.
• Loss of profits, business, goodwill, or data.
• Any failure or unavailability of our website.
• Actions taken or decisions made based on information provided on our website.

Our total liability for any claim arising from our services shall not exceed the amount you have paid us for the specific service giving rise to the claim.

10. Third-Party Links

Our website may contain links to third-party websites, including regulatory bodies (CQC, Ofsted) and partner organisations. We are not responsible for the content, accuracy, or practices of these external sites. Visiting third-party links is at your own risk.

11. Complaints

We take complaints seriously and are committed to resolving them promptly. If you have a complaint about our services, please contact us at contact@caringalliance.co.uk with details of your concern. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us: